Eat Out Stockholm!No18
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AirlineTrends » AIRPORT / GROUND
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Lufthansa uses VR to sell last-minute upgrades to Premium Economy at the gate Airlines are becoming more creative in selling ancillary services to passengers in order to increase revenues per seat.
Read full article » Lufthansa partners with Nespresso to offer passengers quality coffee at the gate For years, Lufthansa has been one of the very few airlines – if not the only one – to offer passengers waiting for their flight at the gate complimentary coffee, tea (image), and newspapers at main airports around Germany, including its Frankfurt and Munich hubs.
Read full article » Qantas lets lounge visitors order their coffee via their smartphone Taking a cue from Starbucks’ mobile ordering service, as well as fellow down-under airline Air New Zealand’s coffee ordering service, Qantas recently introduced a new service at its lounges across Australia that invites lounge visitors to order their barista-made coffee via their smartphone.
Read full article » EVA Air next airline to roll out Rimowa’s digital luggage tag THIS ARTICLE FIRST APPEARED ON FUTURE TRAVEL EXPERIENCE EVA Air has become the first Asian airline to adopt the RIMOWA Electronic Tag, the first fully integrated mobility solution for luggage.
Sign of the Times: Digital art installations at Changi Airport aim to engage today’s connected travellers Connectivity and digitalization are revolutionizing the airline passenger experience, most notably by empowering passengers to manage their journey by providing them with real-time information and on-demand services.
AirlineTrends » CRM / LOYALTY
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SAS opens its second off-airport City Lounge at Stockholm Central Station THIS ARTICLE FIRST APPEARED ON FLIGHTCHIC SAS will open a new city lounge at Stockholm’s Grand Central station, which offers flyers all the exclusivity and comfort of membership in a private club.
Stockholm Grand Central The new 600 square meter lounge is located at Stockholm Grand Central station, approximately 150 m from the Arlanda Express airport train, and offers the same private-club service as the original SAS city lounge, also opened in partnership with No18 Office & Lounge.
“The positive reaction to the first SAS city lounge in Stureplan underlined the growing demand for such services, and how much customers appreciate the exclusive membership-club feeling and the opportunity to do their work when and how it suits them,” the airline states in its announcement.
Inspired by other membership clubs around the world, we have now opened SAS City Lounge to offer people who fly with us frequently, opportunities to meet, work effectively or simply relax in a comfortable environment, even in the center of Stockholm,” says Stephanie Smitt Lindberg, VP Customer Journey & Loyalty, SAS.
KLM ‘Feedback App’ We have reported before on KLM’s mobile ‘Feedback’ app that allows the airline’s passengers to give real-time feedback on how they perceived the experience at a specific area (check-in, lounge, boarding, arrival) at one of 13 participating airports the airline’s network.